Technical Support Services

Certified technician by your side.

Our services encompass product demos, comprehensive support (voice and on-site), repair services (in-house and on-site), preventive maintenance, and installation/configuration.

Technical Support

  • Product demo
  • Offsite technical support (call, video conference, remote access)
  • Onsite technical support

Barcode Equipment Repair Services

  • Barcode equipment hardware repair:

    • barcode printers
    • barcode scanners
    • mobile computers
    • accessories
     

    Software troubleshooting:

    • installation
    • settings configuration
    • version updates

     

    Printer Repair:

    • calibration
    • printhead and roller replacement
    • other parts replacement

Preventive Maintenance Service Contracts

If you’re looking for a long-term maintenance solutions, we have PMS contracts that can be customized to suit your company needs.

  • Quarterly
  • Semi-Annual
  • Annual

Certified Technical Team

Rest assured that you are supported by skilled and certified technicians. Our technical team regularly undergo a Zebra printer specialist certification as part of our commitment to make sure that the service that provide is up-to-date and always relevant.

Check out these frequently asked questions

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Q. Do you provide product demo? Is it free?

We provide a free product demo within Metro Manila, CALABARZON, and Metro Cebu. Feel free to contact us to reserve a schedule.

Q. Is product repair diagnosis free?

We charge a diagnosis fee for each product to be checked on. However, this will be waived upon availment of the repair service. Kindly contact us for the estimate.

Q. What is the turn-around time for the repair mentainance?

The average turn-around time is between 3-5 days. However, if there are parts replacement, it will depend on the availability of the parts. Please note that some parts are per order basis and imported from other countries. Thus, it might take weeks or months to arrive.

Q. Are the products purchased come with a free user training and technical support?

All our barcode hardwares come with a technical support, free repair and maintenance services within 1 year as part of our limited warranty. Otherwise, we charge a technical service fee.

TALK TO US

Cainta Main Office

Alabang Satellite Office

Clark Satellite Office

Cebu Satellite Office

Davao Satellite Office
HOW CAN WE HELP?

Want to know more about a specific product or service? We'd love to hear from you.