Technical Support Services

Certified technician by your side.

Our services encompass product demos, comprehensive support (voice and on-site), repair services (in-house and on-site), preventive maintenance, and installation/configuration.

Technical Support

  • Product demo
  • Offsite technical support (call, video conference, remote access)
  • Onsite technical support

Barcode Equipment Repair Services

  • Barcode equipment hardware repair:

    • barcode printers
    • barcode scanners
    • mobile computers
    • accessories
     

    Software troubleshooting:

    • installation
    • settings configuration
    • version updates

     

    Printer Repair:

    • calibration
    • printhead and roller replacement
    • other parts replacement

Preventive Maintenance Service Contracts

If you’re looking for a long-term maintenance solutions, we have PMS contracts that can be customized to suit your company needs.

  • Quarterly
  • Semi-Annual
  • Annual

Certified Technical Team

Rest assured that you are supported by skilled and certified technicians. Our technical team regularly undergo a Zebra printer specialist certification as part of our commitment to make sure that the service that provide is up-to-date and always relevant.

Check out these frequently asked questions

F

A

Q

s

Q. Do you provide product demo? Is it free?

We provide a free product demo within Metro Manila, CALABARZON, and Metro Cebu. Feel free to contact us to reserve a schedule.

Q. Is product repair diagnosis free?

We charge a diagnosis fee for each product to be checked on. However, this will be waived upon availment of the repair service. Kindly contact us for the estimate.

Q. What is the turn-around time for the repair mentainance?

The average turn-around time is between 3-5 days. However, if there are parts replacement, it will depend on the availability of the parts. Please note that some parts are per order basis and imported from other countries. Thus, it might take weeks or months to arrive.

Q. Are the products purchased come with a free user training and technical support?

All our barcode hardwares come with a technical support, free repair and maintenance services within 1 year as part of our limited warranty. Otherwise, we charge a technical service fee.

T

ESTIMONIAL

S

T

E

S

T

I

M

O

N

I

A

L

S

Testimonials

Elaine

WorkLink

Thank you Melanie. Appreciate your assistance kahit wala pa kami na balik na service with payment :)

Ivan

Personiv

Hi Toji, Noted. Will update our team for this good news. Thank you for the quick action on our request.

Mojedo

Syngenta

Thank you very much for your usual support and quick response.

Leandro

Greenyield

Thank you so much, Alessa! I really appreciate your prompt work and post-sales care. :) Salamat!

Weng

Man power Services

Hi Jun. Ok na yung unit namin. Just want to thank you for your good service and your attention and assistance when we needed you, Kayo na ngayon and aming service and supplies provider pag may need ang unit namin. Salamat sa tulong. :)

Dave

EastLink

Thank you for the complete details and fast response.

Lourena

Turn Style

Thank you so much for great assistance and customer service.

Joy

Tile Center

Thank you so much for great assistance and customer service.

Michelle

Viskase

Thanks Joy for the quick support, Thanks and best regards.

Lorie

Ebizolution Inc

Thanks Joy for the quick support, Thanks and best regards.

Jenelin

Viribus Inc

Thank you so much for great assistance and customer service.

Previous
Next

Ivan

Personiv

Hi Toji, Noted. Will update our team for this good news. Thank you for the quick action on our request.

Mojedo

Syngenta

Thank you very much for your usual support and quick response.

Leandro

Greenyield

Thank you so much, Alessa! I really appreciate your prompt work and post-sales care. Salamat!

Dave

EastLink

Thank you for the complete details and fast response.

Elaine

WorkLink

Thank you Melanie. Appreciate your assistance kahit wala pa kami na balik na service with payment :)

Weng

Man power Services

Hi Jun. Ok na yung unit namin. Just want to thank you for your good service and your attention and assistance when we needed you, Kayo na ngayon and aming service and supplies provider pag may need ang unit namin. Salamat sa tulong. :)

Joy

Tile Center

Thank you so much for great assistance and customer service.

Michelle

Viskase

Thanks Joy for the quick support, Thanks and best regards.

Lourena

Turn Style

Thank you so much for great assistance and customer service.

Lorie

Ebizolution Inc

Thanks Joy for the quick support, Thanks and best regards.

Jenelin

Viribus Inc

Thank you so much for great assistance and customer service.

Previous
Next

Ivan

Personiv

Hi Toji, Noted. Will update our team for this good news. Thank you for the quick action on our request.

Mojedo

Syngenta

Thank you very much for your usual support and quick response.

Leandro

Greenyield

Thank you so much, Alessa! I really appreciate your prompt work and post-sales care. :) Salamat!

Dave

EastLink

Thank you for the complete details and fast response.

Elaine

WorkLink

Thank you Melanie. Appreciate your assistance kahit wala pa kami na balik na service with payment

Weng

Man power Services

Hi Jun. Ok na yung unit namin. Just want to thank you for your good service and your attention and assistance when we needed you, Kayo na ngayon and aming service and supplies provider pag may need ang unit namin. Salamat sa tulong.

Joy

Tile Center

Thank you so much for great assistance and customer service.

Michelle

Viskase

Thanks Joy for the quick support, Thanks and best regards.

Lourena

Turn Style

Thank you so much for great assistance and customer service.

Lorie

Ebizolution Inc

Thanks Joy for the quick support, Thanks and best regards.

Jenelin

Viribus Inc

Thank you so much for great assistance and customer service.

Previous
Next

TRUSTED AND CERTIFIED BY THESE ORGANIZATIONS

Barcotech - Trusted by BarTender
orange-circle
Barcotech - Trusted by Intermec
green-circle
Barcotech - Trusted by Datalogic
blue-circle
Barcotech - Trusted by Datamax
violet-circle
Barcotech - Trusted by Nice Label
red-circle

STILL GOT QUESTIONS? WANT TO REQUEST A DEMO OR PRICE QUOTATION

We'd Love To Hear From You

CALL US
MAIL US
CALL US
MAIL US

About

Our Story

Why Partner With Us

Barcotech Timeline

Meet Our Leaders

Privacy Policy

Products

Printers

Barcotech Scanners & Data Capture

Mobile Computers

Printing Consumables

Accessories

Services

Barcode Label Printing & Manufacturing

Technical Support Services

Barcode Equipment Rental

Event Registration Services

Solution Softwares

Contact Us

Cainta Main Office

Alabang Corporate Office

Cebu Satellite Office

Clark Satellite Office

Davao Satellite Office

FAQ

Contact Form

TALK TO US

Cainta Main Office

Alabang Satellite Office

Clark Satellite Office

Cebu Satellite Office

Davao Satellite Office
HOW CAN WE HELP?

Want to know more about a specific product or service? We'd love to hear from you.