Technical Support Services

Certified technicians by your side.

Services extend up to product demo, voice and onsite support, on-site and in-house repairs, preventive maintenance, installation and configuration.

Technical Support

  • product demo
  • offsite technical support (call, video conference, remote access)
  • onsite technical support
 

Barcode Equipment Repair Services

Barcode equipment hardware repair:

  • barcode printers
  • barcode scanners
  • mobile computers
  • accessories
 

Software troubleshooting:

  • installation
  • settings configuration
  • version updates

 

Printer Repair:

  • calibration
  • printhead and roller replacement
  • other parts replacement

Preventive Maintenance Service Contracts

If you’re looking for a long-term maintenance solutions, we have PMS contracts that can be customized to suit your company needs.

  • Quarterly
  • Semi-Annual
  • Annual

Certified Technical Team

Rest assured that you are supported by skilled and certified technicians. Our technical team regularly undergo a Zebra printer specialist certification as part of our commitment to make sure that the service that provide is up-to-date and always relevant.

Zebra Certified Business Partner | Printer Repair Specialist
Zebra Certified Business Partner | Card Printers Specialist

Check out these frequently asked questions

We provide a free product demo within Metro Manila, CALABARZON, and Metro Cebu. Feel free to contact us to reserve a schedule.

We charge a diagnosis fee for each product to be checked on. However, this will be waived upon availment of the repair service. Kindly contact us for the estimate.

The average turn-around time is between 3-5 days. However, if there are parts replacement, it will depend on the availability of the parts. Please note that some parts are per order basis and imported from other countries. Thus, it might take weeks or months to arrive.

All our barcode hardwares come with a technical support, free repair and maintenance services within 1 year as part of our limited warranty. Otherwise, we charge a technical service fee.

TALK TO US

CAINTA MAIN OFFICE

Tel.: (02) 8294-4058 / (02) 8421-0342

Fax: 8294-4058 / (02) 8421-0342 Loc. 501

Mobile: 0918-336-0253 / 0927-884-0677

ALABANG SATELLITE OFFICE

Tel.: (02) 7793-0491

Mobile: 0999-157-3372

CEBU SATELLITE OFFICE

Tel.: (032) 402-3619 / (032) 353-7716

Mobile: 0917-655-7716

how can we help?

Want to know more about a specific product or service? We'd love to hear from you.

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